Cosmo allows you to create an unforgettable salon experience for your clients by owning a salon studio. The salon environment can be rigid and traditional, and stylists are limited in their ability to control the atmosphere.
You have complete control over the salon’s design, ambiance, and other amenities. These are simple ways to make a lasting impression on your customers.
It is important to stay hydrated. However, it can be difficult to remember this when you have a busy schedule or beauty appointments.
Your clients will appreciate your extra effort, regardless of whether you want to keep water bottles on hand or go more extravagant with your options. Cosmo Experts have offered sparkling water, juice, and soda, among other things. Install an ice water cooler at your drink station.
We all have been in a position where we need to charge our smartphones, tablets or other electronic devices. A small charging area can allow clients to charge their devices.
You should have options for iPhones and Androids as well as tablets. This will be a one-time investment that your customers will love every time they visit.
This idea is endlessly creative. Whether you want to add hashtags or your business name to the mirror, selfie mirrors are increasingly popular. You can allow your client to show off their new haircut and nail art and help promote your business.
Ask them to tag your business or personal accounts on any platform they choose.
Get WiFi for Free
Sometimes, it’s the little things that we take for granted. It is simple to give your customers free WiFi while waiting for appointments.
A decorative sign can be hung to call out the name and password if your suite has WiFI.
Listening and learning as much as possible is a great way to make clients feel valued. It would be best if you made them feel like they are being pampered and sipped on. You should take an interest in their lives and not just offer services.
It’s easy to see when beauty professionals try to make small talk about getting you out of the way. Make sure they feel valued and special.
Show your love on social media.
Social media is a great way to market and promote your business. But, it will also make clients feel valued and special. You can choose when you want to scroll through your social media feeds or if you need to set up notifications for certain people, but make sure you post, like, comment, and share as much as possible.
Make sure you take the time to respond in a personable way and show that you care. If you use heart emoticons in your comments, your followers will notice them.
Recognize loyalty and reward it
Loyal customers can be a great asset to any business. It’s a great way to keep your business financially sound, and it can also be a great resource for new clients and promotions. These customers are more likely to refer you to their friends, family, or coworkers.
You can reward loyal customers by celebrating their loyalty. You can create a program that rewards loyal customers with perks, such as holiday cards or visits to certain places.
Clean & Tidy
If your VIP experience is messy, unorganized and filthy, you won’t think of it. No matter who comes in, make sure your suite is clean and tidy. Every appointment should be treated as a chance to make a good first impression.
Even if you are comfortable with some clients and feel that you can handle a little mess, it is important to take the time necessary to clean up after them.
Adding entertainment to their experience can be as simple as adding music or beauty magazines. Even Cosmo Experts have streamed TV, and Netflix shows to their clients on tablets during appointments.
Consider any additional amenities you might be able to offer. You can offer music to them by giving them the option of connecting to the speaker or synchronizing with it so that they can select the music.
Samples & Complimentary Services
Even though you may not be able to give out product samples to every client who comes in, there are creative ways to do it. Allow them to try new products every few appointments. Then, let them know that they can share the experience with other clients.
A salon studio offers many benefits, including the possibility of having a variety of beauty professionals around your space. You can partner with a Cosmo Expert to offer a unique service or help you with promotion ideas.
Cosmo makes it easy to open your studio. Studios offer privacy and intimacy, which will make your clients feel valued and special.
Next, you need to decide how you want to see your business. You are in complete control of how your salon is run. Do not settle for the minimum; strive for VIP service.